What It Means to Work Out Loud With Customers

Yay! Here is my interview with the dynamic Simon Terry, about how I drive engagement on my company’s customer-facing networks using Yammer. I had a smashingly good time, so scroll down & click to read more!

#wolweek

BeckyBenishek_picBecky Benishek is Social Media and Community Manager for the Crisis Prevention Institute, the global leader in behavior management training. She talks to us about the role of working out loud in external Yammer communities at the Crisis Prevention Institute.

Becky, can you share with us how the Crisis Prevention Institute has been using external communities?

The Crisis Prevention Institute now has two external communities. We are an organization that delivers training to education, healthcare and other long term care organizations. The first community we launched is for our 30,000+ Certified Instructors. These people train others in their organizations and ultimately train over 10 million people across the globe.

We have just launched our second, which is focused on providing person-centered care in dementia and is our first community that allows not only customers but clients and thought leaders who may not have taken our training but who advocate…

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One thought on “What It Means to Work Out Loud With Customers

  1. Pingback: Podcast: Talking Yammer With 2 Guys And SharePoint! | Turn the page

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